Our Mission

We are accessible to people with a disability and other key stakeholders through clear and effective communication that is easy to use and understand. We provide clear information about the right to complain, how to complain, where to complain, and how complaints will be handled.

 We respect and value the knowledge, abilities and experiences of people with a disability and support them to make choices about their lives to enable each person to live the life they want to live. We take actions that seek to achieve the best possible outcomes for people with a disability..

We provide timely assistance to people with a disability, families, carers, and service providers. We keep people informed of the progress of complaints with the emphasis on addressing the issue within established time frames.

We work to clear objectives in a transparent manner accepting responsibility for decisions made, being open to appropriate levels of scrutiny and ensuring all conflicts of interest are disclosed and acted upon.

We continually seek ways to improve how we do things and promote learning cultures in disability service organizations to ensure that complaints are vital to continuous improvement.